奥斯汀市中心威斯汀酒店-住客评论

Guest（Other） 2026-01-01
Room was clean, check-in was easy, close to lots of downtown activities, rooftop bar was great.
酒店回复：
Good morning,Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay and the room. We are so happy to hear you experienced the excellent service we strive for. We hope to welcome you again soon!
Guest（Family） 2026-01-01
The hotel was in good condition but there was absolutely nothing special about it. As we were leaving our room for the day the housekeeper was in the hallway next to our room and about to make up our room next. My husband spoke to her in Spanish and told her how much we appreciated her and we gave her a tip and told her we would be out for the day. When we returned at 9pm NOTHING had been done to our room. She took the tip and ran. I can certainly make up our own bed but all of our towels were dirty and on the bathroom floor and we had to call down and wait for new towels. I know things happen and it’s a minor inconvenience but it’s that she took the tip and took off and didn’t do anything to our room. Then when we did get back to our room we had to listen to two dogs in the room next door bark nonstop for the next two hours until their owners returned. We called the front desk and they had already been made aware of the situation by someone else and were doing all they can but that combined with the dishonest housekeeper and the $75 per night valet is just enough for us to not visit again. We live in Houston and visit Austin 3-4 times a year and will be going back to the Fairmont on our next visits.
酒店回复：
Good morning, Thank you for taking the time to share your feedback. We sincerely apologize that we failed to meet your expectations regarding the housekeeping service. We have passed this information on the Housekeeping Manager so that he can follow up and ensure this does not happen in the future. It is our goal to provide exceptional service and it is disappointing to hear we fell short. We also understand a dog barking can be a disruption to your stay and we apologize that this negatively impacted your time with us. We hope, should you choose to stay with us again, that you have a better experience. Best,
Guest（Other） 2026-01-01
We had a really nice stay here. The room was very clean and comfortable. The staff was friendly and we really enjoyed cocktails at the restaurant downstairs.
酒店回复：
Thank you for the perfect rating and for sharing your experience! We’re delighted to hear that you enjoyed a clean and comfortable room, friendly service, and cocktails at our restaurant. We truly appreciate you choosing to stay with us and hope to welcome you back again soon for another great stay.
Guest（Family） 2026-01-01
Clean with great access to everything Austin has to offer. Fantastic amenities, roof top bar and a great gym!
酒店回复：
Good evening, thank you for taking the time to share your feedback! We are delighted to hear you enjoyed your stay and on property amenities. We hope to welcome you again soon!
Guest（Other） 2025-12-01
The check-in was a breeze, Cindy was Wonderful and Personable!! Room was large clean with a view very nice !
酒店回复：
Good evening Ms. Resnik, Thank you so much for taking the time to provide feedback about your experience at the Westin Austin Downtown. We are delighted to hear you enjoyed your room and check in experience. We will be sure to let Cindy know of your kind words!
Guest（Other） 2025-12-01
Amazing hotel, valet, restaurant and staff. Staff went well above expectation to make our anniversary dinner a wonderful memory. Compliments to the chef!
酒店回复：
Thank you so much for the incredible 10/10 rating and for sharing such kind words! We’re delighted to hear you enjoyed the hotel, valet, restaurant, and especially our staff’s efforts to make your anniversary dinner a memorable experience. I’ll be sure to pass along your compliments to the chef and the team—they’ll be thrilled to hear this!We look forward to welcoming you back for more wonderful moments in the future.
Guest（Other） 2025-12-01
As with all Westins, this property is a solid 4 to 4.5. Good service (polite, quick, efficient), very clean, well located hotel. Richard, a bellman, was particularly helpful. Some areas for improvement include price of valet parking per night ~$75/night!) and room lighting. On the latter, the main room area has only 3 rather small localized lamps; no overhead lights at all…pretty dark (and we had a great view), if you like that. Whatever lack of lighting the main area of the room suffers from the bathroom more than makes up for, with essentially bright, white, fluorescent stadium lighting. The bathroom mirror and excessively bright lighting hide no flaws and are mercilessly unforgiving, that shocks the foundation of anyone’s confidence. Although I didn’t cry, I did come close. Overall, I loved the hotel, but I did come way about $200 lighter and significantly more self conscious because of that mirror and searchlight lighting…
酒店回复：
Thank you for taking the time to share such a detailed review of your stay. We’re thrilled to hear that you enjoyed our service, cleanliness, and location, and I’ll be sure to pass along your kind words to Richard—he will be delighted to know he made a positive impact!We also appreciate your constructive feedback regarding valet pricing and room lighting. Your comments help us identify areas for improvement, and we’ll review these concerns with our team to enhance the guest experience.I’m sorry to hear the bathroom lighting felt uncomfortable for you. We understand how important a relaxing and welcoming environment is, and we’ll take this into consideration as we evaluate future updates.Despite these challenges, we’re glad you loved the hotel overall, and we hope to welcome you back for an even better experience next time. Please don’t hesitate to reach out to me directly if I can assist with your future reservations.
Guest（情侣） 2025-12-01
Mui surtido el bar
酒店回复：
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the bar’s variety. Your feedback means a lot to us, and we look forward to welcoming you back soon for another great experience!
Guest（Other） 2025-11-01
Gorgeous room. Staff was very helpful. Vallet was courteous as well. 5 stars. Will return again on my next trip.
酒店回复：
Thank you for your wonderful review! We’re delighted to hear you enjoyed the gorgeous room and that our staff and valet team made your stay so pleasant. Your 5-star rating means so much to us, and we can’t wait to welcome you back on your next trip!
Guest（与好友旅游） 2025-11-01
Property was very nice, pool great. Just surrounding area did smell
酒店回复：
Thank you for sharing your feedback! We're glad to hear you enjoyed the property and had a great time at the pool. We’re sorry to hear about the issue with the surrounding area — we understand how that can impact your experience. Your comments are important to us, and we’ll be sure to look into it further. We hope to have the opportunity to welcome you back for an even better stay next time.

奥斯汀市中心威斯汀酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Other） 2025-11-01

Guest（与好友旅游） 2025-11-01

客户评价由实住客人提供的真实点评